![]() Contact Drift for pricing for paid accounts.Overall, the tool is expensive, and we regret the lack of clarity in the pricing, which is difficult to read. With Drift, your live chat isn’t limited to support, making this your tool of choice if flexibility is something you’re looking for. ![]() Its sales, marketing, and support tools all back that endeavor. But because of its live chat and custom chatbot tools, we wanted to include them on this list as an alternative your business may want to consider.ĭrift’s live chat tool allows businesses to set appointments, answer questions, share help center articles and videos, send pricing information, and more.Īccording to its website, Drift’s main goal is revenue acceleration. Driftīest Intercom alternative for conversational marketing.ĭrift is the closest alternative to Intercom in that it also focuses heavily on sales and marketing. Premium plans start at $15/agent per month. Its service also offers automated ticket distribution, workflow automation, automatic notifications, and more to create a seamless support process for your team. In addition, LiveAgent offers a number of communication channels for customer support and a variety of different integrations. Built-in call center support, SLA management, audit logs, and success managers are all available with LiveAgent’s tool. LiveAgent is an Intercom alternative you might want to consider as it offers a number of support features that Intercom doesn’t. Lastly, for teams looking to switch to Help Scout from another tool, the platform’s data migration capabilities don’t require any IT involvement, making it easy to bring your customer data and conversation history with you to Help Scout. Geared toward providing excellent customer service, Help Scout's live chat software can be used in a number of different ways, from leading customers to the right knowledge base article to having real-time discussions to resolve customer issues. You can do all this and more with Help Scout’s live chat functionality. Live chat is useful for so many business strategies - lead generation for email marketing, customer support, ecommerce shopping assistance, upselling customers, and improving your website’s customer engagement. In addition, you get access to reporting that lets you know how helpful your knowledge base actually is and how often customers are reaching out to support. Your knowledge base is easily customizable to ensure it matches your branding and overall website’s look and feel to create a cohesive experience. With Help Scout, you can easily create a knowledge base on your website with documentation that lets customers search for and learn about different features and capabilities all on their own, without needing to reach out to a service agent. One key aspect of good customer support is offering a self-service option, such as a knowledge base or forum. With an easy-to-use interface and a number of support-centric features that can help with all kinds of use cases, Help Scout is an affordable option that your growing team can quickly get up and running. If you’ve been an Intercom user who’s unhappy with the features surrounding customer support, Help Scout is the perfect alternative for your team. If supporting customers and transparent pricing is your priority, here are the 13 best Intercom alternatives to check out.īest Intercom alternative for complete customer support. ![]() Most of our Intercom alternatives have much more straightforward pricing plans that are based on the number of support agents you need seats for, allowing your business to better plan for expenses. It’s also pricey, with its small business plans starting at $67/month and packages for larger businesses starting at even higher price points than that - though they ask that companies get in touch with their reps for more pricing information. While live chat and chatbot automation are helpful features when it comes to providing customer service on your website, full-fledged support teams need more than that (think ticketing, reporting, knowledge base management, etc.). ![]() After starting life as a simple chat widget, Intercom has added lots of new features to its messaging platform, but catering for customer support seems like more of an afterthought. Intercom is a popular customer communications platform, but its focus has always been on sales and marketing.
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